We are here for you
Customer Support
Connect with the Devi Ayurvedic care team for fast, compassionate assistance across orders, wellness advice, and account services.
Talk to a Human
Our specialists are trained in Ayurvedic product knowledge and order management. Reach us through your preferred channel and we will guide you every step of the way.
Email: neelica9235151516@gmail.com
Phone: +91 98074 91136
WhatsApp: +91 98074 91136
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Response Timeline
- Email SupportReplies within 48 hours
- Phone & WhatsAppAvailable 10:00 AM – 7:00 PM IST
- Priority CasesEscalated within 4 working hours
Self-Serve Resources
Prefer solving things yourself? Explore quick guides tailored to the most common requests from our community.
Order Assistance
Track orders, modify delivery addresses, or report missing shipments with a dedicated support specialist.
View Shipping Policy →Returns & Refunds
Learn how to initiate returns, request exchanges, and keep an eye on refund timelines.
Read Return Guidelines →Account & Billing
Reset passwords, manage payment methods, download invoices, and update profile details securely.
Visit Account Portal →Track an Existing Query
Reply to the last email from our team or mention your ticket number in the subject line for quicker routing. We log every interaction for full visibility.
Frequently Asked Questions
How do I know if my order is confirmed?
You will receive an instant confirmation email and WhatsApp notification once payment is successful. Use the "My Orders" section to track live updates anytime.
Can I modify my delivery address?
Address updates are possible until the order is handed over to the courier. Contact us with your order ID and the correct address, and we will arrange the change wherever feasible.
What if I receive a damaged package?
Please document the damage with photos of the outer packaging and product. Share them within 48 hours so we can initiate a replacement or refund according to our return policy.
Do you offer wellness consultations?
Yes, our in-house Ayurvedic consultants conduct virtual sessions. Raise a request through the contact form to schedule a personalized consultation.